Online Legal Policy
London Bridge Trading Company (LBT) maintains this website for your personal information, education, and communication. You may download materials displayed on this website only for your non-commercial personal use and provided that you retain all copyright and other proprietary notices which appear on any such material. You may not, however, distribute, modify, transmit, reuse, repost, or use the content of the website for any public or commercial use including, but not limited to, any text, image, audio or video, without LBT's prior written consent.Your access to and use of this website is also subject to the following terms and conditions and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualifications, the terms and conditions set forth below and you acknowledge that any other agreements between you and LBT are superseded and of no force.
1. You should assume that everything you see or read on this website is copyrighted (regardless of whether or not a copyright notice appears on all materials) unless otherwise noted and may not be used, except as provided herein, without the prior written consent of LBT. LBT neither warrants nor represents that any materials displayed on this website will not infringe the rights of third parties not owned or affiliated with London Bridge Trading Company.
2. Although LBT uses reasonable efforts to include accurate and up to date information on this website, LBT makes no warranties or representations as to its accuracy. LBT assumes no liability or responsibility for any errors or omissions in the content of the website, but upon notification will make corrections as soon as possible.
3. Your use of, and browsing in, this website is at your own risk. Neither LBT nor any other party involved in creating this website is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you "as is" without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While extremely stringent precautions are taken, LBT also assumes no responsibility for, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other equipment or other property due to your access to, use of, or browsing in this website or your downloading of any materials, data, text, images, video or audio from this website.
4. While LBT has reviewed all of the sites linked to this website, we are not responsible for the contents of any off-site pages or any other sites linked to this website. The existence of any link to such other sites does not imply endorsement by LBT of such other sites. Your access to any other off-site pages or sites is at your own risk. No links are permitted to this website without the prior written consent of LBT.
5. Images of people or places displayed on this website are either the property of, or used with permission by London Bridge Trading Company. The use of these images by you, or anyone else authorized by you, is strictly prohibited unless permitted by these terms and conditions or specific permission provided elsewhere on this website. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and/or communications regulations and statutes.
6. All of LBT's trademarks, logos and service marks (collectively "Trademarks") displayed on this website are the registered and unregistered trademarks of London Bridge Trading Company. Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on this website without the prior written permission of LBT. Your misuse of the Trademarks displayed on this website, or any other content displayed on this website, except as provided in these terms and conditions, is strictly prohibited.
7. LBT may at any time revise these terms and conditions by updating this posting and may also make changes to the content or any links at any time. You are bound by any revisions and should, therefore, periodically visit this page to review these terms and conditions. (BACK TO TOP)
Online Pricing Policy
At londonbridgetrading.com, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.
We may offer merchandise on-line at the same price at which it is offered in London Bridge Trading stores and our promotions may follow those that you'll find in the London Bridge Trading stores. However, in some cases, the prices will be different because the website and stores may choose to offer items at different prices and may run different promotional events at different times. Additionally, londonbridgetrading.com may offer a product, price or promotion that is not available in the stores.
For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at London Bridge Trading stores may not be applied toward purchases from londonbridgetrading.com. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from londonbridgetrading.com may not be applied toward purchases from London Bridge Trading stores.
"Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order.
While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description. Orders shipped to Virginia locations will also incur a 5% charge for sales tax.
We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you. (BACK TO TOP)
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill specific requests. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. If you make a purchase, your transaction is handled securely by Verisign using SSL encryption. No credit card information is stored by London Bridge Trading Company.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail; by phone: (757) 498-0207 x424.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
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Return Policy
In the case of non-warranty returns, re-stocking fees apply as follows:
12% - standard items/standard colors
25% - custom products, camouflage, or items in non-standard colors
Please call one of our sales representatives for an RMA number before returning any merchandise. The shipping cost of any returns or exchanges remain the responsibility of the customer unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
| Phone |
(800) 229-0207 (toll free)
(757) 498-0207 (local) |
| Fax |
(757) 498-0059 |
| Email |
Customer Service/Sales
|
| Mail |
585 London Bridge Road
Virginia Beach, VA 23454 |
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Shipping Policy
General Shipping Policy
Our shipping charges are based on standard UPS or US Mail rates (where applicable), which are based on package weight, size, and distance shipped. London Bridge Trading Company offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. for Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit. We also ship to A.P.O. addresses via US Priority Mail only.
Delivery and Lead Time
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time. Ground shipping: Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Typically, these orders ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 12 PM EST, the order may ship out that same day. See below for an estimated Ground shipping transit time map.
Express shipping (Next Day, 2nd Day, 3rd Day)
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Again, barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.
Backorders
Shipping time on backordered items varies depending on the items being manufactured and the current backlog on the shop floor. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment. (BACK TO TOP)
